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March 13, 2017

Recently I was at a Service Design event in London where the hottest young digital agency presented their service design solution for a retailer. They were brought in (with an admirable amount of trust on both sides) with the request – ‘find problems, and design soluti...

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Innovating in public sector organisations - finding a path amongst the rules

February 19, 2018

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MELANIE RAYMENT I  +44 (0)7494 936 787